Legal
Terms of service
These terms apply when you book a Keep package via keepreel.co.uk. By completing checkout you agree to them. Questions: hello@keepreel.co.uk.
1. Who we are
Keep supplies camcorder hire kits and post-event film editing for UK weddings and hen weekends. Booking and payment are processed through our online store (Booqable) linked from this website.
2. What you are buying
Each package description on the site sets out what is included (kit, hire length, edited film length, and extras). Package prices shown are for the standard hire window stated on the site (typically 7 days) unless you select a longer window. Extra hire days are charged at the rate shown at booking (currently £20 per day).
Outbound shipping and prepaid return postage for the kit are included in the package price unless we clearly state otherwise before you pay.
3. Booking and rental dates
- The date you select in the calendar is the rental start (when hire begins / kit is due out), not necessarily your wedding date.
- We recommend starting the hire window about 3 days before your wedding or event so the kit arrives charged and ready. Example: wedding on Saturday → choose Wednesday as the start date for a standard 7-day hire.
- Availability is confirmed at checkout. A booking is not confirmed until payment succeeds and you receive confirmation.
4. Pricing, offers, and payment
- Prices are in GBP and include VAT where applicable unless stated otherwise.
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Launch or promotional codes (for example
LAUNCH100) must be entered at checkout before the offer end date shown on the site. Codes may have minimum spend or other conditions. - Unless we offer a deposit option at checkout, you pay the full package price when you book, plus any care deposit described below.
- Payment is taken by our payment provider (typically Stripe) via Booqable checkout.
5. Care deposit
A refundable £100 care deposit is charged to cover loss, damage, or incomplete return of the kit (beyond fair wear and tear). We refund the deposit after the kit is returned complete and in good working order. If repair or replacement is needed, we may deduct reasonable costs from the deposit and invoice any shortfall. Unreturned memory cards, batteries, chargers, bags, or other listed items may be charged at replacement cost.
6. Your responsibilities
- Provide accurate delivery details and be available to receive the kit within the hire window
- Use the equipment carefully and follow the included instructions
- Do not open sealed units beyond normal use, or attempt unauthorised repairs
- Return the full kit using the prepaid return method by the end of the hire window
- Ensure you have any permissions needed among your guests for filming and for us to edit and deliver the film to you
7. Delivery and returns
We aim to dispatch so the kit arrives before your rental start, allowing for standard UK courier / Royal Mail times. Delays caused by incorrect addresses, missed deliveries, courier disruption, or force majeure are outside our control; contact us promptly so we can help. Return the kit by the agreed end date. Late returns may incur extra day charges and may affect the care deposit.
8. Editing and delivery of your film
After we receive your footage, we organise the raw files and produce the edited film described in your package. Standard turnaround is about three weeks from receipt of usable footage, unless a package states otherwise. Creative editing decisions rest with our editor; the film will reflect the material you and your guests capture. We are not a live videographer service and do not guarantee specific shots.
On delivery of the finished film you receive full copyright for personal use as stated in your package — no watermarks. We may keep working copies only as long as needed for delivery and reasonable support (see our privacy policy).
9. Cancellations and changes
- If you need to change dates, email hello@keepreel.co.uk as early as possible. Changes depend on availability and may require a new booking or fee adjustment.
- Consumer cancellation rights for customised or dated hire services can be limited once the hire window is set and fulfilment has begun. If you cancel before we dispatch, we will explain what refund (if any) applies to your situation. Care deposits are refunded when no kit has been shipped or when the kit is returned as required.
- If we cannot fulfil a confirmed booking for reasons within our control, we will offer a suitable alternative date or a refund of amounts paid for the unfulfilled service.
10. Acceptable use of footage
You must not supply illegal, harmful, or infringing content. We may refuse to edit or deliver material that we reasonably believe is unlawful or that risks harm. Marketing use of your film by Keep only happens with your clear agreement.
11. Liability
Nothing in these terms limits liability for death or personal injury caused by negligence, fraud, or any other liability that cannot be limited under UK law. Subject to that, we are not liable for indirect or consequential loss (including missed moments not captured by guests), and our total liability for a booking is limited to the amount you paid us for that booking (excluding any care deposit still held).
Equipment is hired “as described”; report faults immediately on arrival so we can help. We are not responsible for footage lost due to user error, third-party apps, or failure to follow instructions, though we will always try to assist.
12. Website content
Images and clips on the site may be illustrative. Package inclusions and prices on the package pages and at checkout take priority over marketing copy if there is ever a conflict.
13. Privacy
How we handle personal data is described in our privacy policy.
14. Governing law
These terms are governed by the laws of England and Wales. Courts of England and Wales have exclusive jurisdiction, except that if you are a consumer resident elsewhere in the UK you may also bring proceedings in your local courts where the law allows.